Mezzo Bet Privacy Policy

Before you provide an identity document or request a withdrawal, you should understand why that information is needed and how it will be handled. Mezzo Bet respects your privacy and is committed to protecting personal information. We collect account, payment, activity and device information to deliver services, verify eligibility, protect accounts and meet applicable obligations. For questions about Mezzo Bet personal data, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and communications. It applies to visitors and people contacting support before registration, as well as registered players. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, storing and sharing it.

Who We Are

Mezzo Bet is the service brand through which the website operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, licence conditions where applicable, and regional restrictions. See About Us for operator identification information. Before submitting documents, verify the operating entity and current regulatory status through License & Regulation and the competent authority’s latest information. This policy does not itself establish licensing or government approval.

Information We Collect

The information needed depends on your interaction with the service. Browsing generally involves technical records; account registration, payments and verification require additional information. Collection should be limited to lawful operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: stakes, odds, results, live betting activity, Keno entries and game-session records.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: enquiries, complaints, emails, chat logs and call-related records; recording details should be provided where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information or identity documents through an unverified channel. Support should explain what is required and the authorised method for providing it.

How We Use Personal Data

We use information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and transaction records may be compared when checking that a withdrawal is authorised.

Processing also supports detection of fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Technical and activity records help investigate faults, improve the website, app, games and support, and apply responsible betting measures. A security alert or payment-status message is a service notification, not necessarily advertising.

Marketing may be sent only where permitted, with available opt-out options. Other uses include dispute handling and meeting applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Information should not be reused for an unrelated purpose without an appropriate lawful reason and any required notice.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is used where required, including for relevant optional activities. Withdrawing consent does not automatically remove records held for another lawful reason.

The lawful reason must fit the specific use, rather than act as blanket permission. Contact support to request confirmation from the responsible compliance team about the basis applicable to a particular processing activity.

Cookies and Tracking

Cookies are small files stored on your device; similar technologies can recognise a session or record an app interaction. They may keep you logged in, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may use additional technologies where allowed.

Optional tracking choices should be distinguished from features necessary for the service. Blocking essential cookies may affect sign-in or payment navigation. Read the Cookie Policy for information about categories and available controls.

Data Sharing

Mezzo Bet does not sell personal data as a product. Where necessary, information may be shared with third-party service providers: separate organisations performing defined tasks for the service. These may include payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, customer support tools and professional advisers.

Access should be limited to the purpose and information required for that task, with appropriate confidentiality and data-protection arrangements. Disclosure to regulators, law enforcement or courts may occur when legally required. A payment provider may also handle information under its own privacy notice; check that notice before authorising a transaction.

International Transfers

Some providers may store or process information outside Ethiopia. Such transfers must follow applicable legal requirements and use suitable safeguards for secure handling of personal data. Provider location alone does not explain every protection: access restrictions, contractual duties and the nature of the data also matter. You can ask whether overseas processing affects your information and what safeguards apply.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different categories may have different retention periods.

Closing an account does not necessarily require immediate deletion of all betting account data. Some payment or self-exclusion records may need to remain after closure. When retention is no longer justified, information should be deleted or anonymised, subject to appropriate backup-management procedures. Ask support about the period or criteria relevant to a specific record.

Security Measures

Mezzo Bet data protection requires reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online system is completely risk-free.

You also contribute to Mezzo Bet account security. Use a unique password and the verified Mezzo Bet login page; never disclose passwords or one-time codes to someone claiming to be an agent. For mobile access, verify the official domain and app or APK source before installation. An app is not automatically safer than a browser: source authenticity, updates and device protection matter.

User Rights

Depending on applicable data protection laws, you may request access, correction, deletion, restriction, objection or information about processing. Mezzo Bet privacy requests may require proportionate identity checks to prevent disclosure to another person. Legal, financial, security or regulatory duties can limit a request; where applicable, the reason should be explained.

1. Step 1: Contact support through the official contact page and identify the privacy issue or right you wish to exercise.
2. Step 2: Describe the relevant record or activity, using only the account details needed to locate it.
3. Step 3: Complete any justified verification through the authorised service channel and ask about the response or complaint-handling procedure.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Mezzo Bet must not knowingly collect information from underage users. If you are a parent, guardian or user who believes a child submitted data, contact support so the account and information can be reviewed and appropriate action taken. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce restrictions. Retaining a restriction record may help prevent an excluded person from reopening an account. These records should be handled with purpose-limited access. See Responsible Gaming for available controls and assistance.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Mezzo Bet player information may be used to confirm promotion eligibility or investigate a disputed settlement. Before depositing or requesting a withdrawal, compare the disclosed fees, transaction limits, processing time and verification requirements for the available methods. A faster-looking option does not remove KYC requirements or payment-authorisation checks.

Updates to This Policy

This policy may change when services, applicable laws, security practices or processing activities change. Material changes should be communicated as required through appropriate service channels. Review the current policy when a new feature or verification request affects you, and ask support for clarification before providing information you do not understand.